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privacy policy

At Sherpa, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about visitors to our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this policy from time to time so please keep an eye on this page to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and our privacy practices should be sent by email to letschat@sherpamarketing.co.uk or by writing to Sherpa Marketing Ltd, 1 Hammond Road, Bedford, MK41 0UD. Alternatively, you can telephone 01234 964000.

how do we collect information from you?

We receive information about you when you use our website, for example, when you contact us about services, download any of our resources or if you subscribe to our blog or emails.

what type of information is collected from you?

The personal information we collect might include your name, email address, IP address, and information regarding what pages you visited on our site.

safeguarding of your personal information:

Any personal information provided to or gathered by http://www.sherpamarketing.co.uk is safeguarded by Sherpa Marketing Ltd, 1 Hammond Road, Bedford, MK41 0UD.

how is your information used?

We may use your information to:

  • send you communications which you have requested and that may be of interest to you. These may include information about services, campaigns, company news, updates and other relevant information.
  • carry out our obligations arising from any contracts entered into by you and us.
  • seek your feedback on the services we provide.
  • notify you of changes to our services.
  • process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for the length of time specified in any relevant contract you hold with us.

who has access to your information?

We will not sell or pass on your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

your choices

You have a choice about whether you wish to receive information from us or not. If you do not want to receive direct marketing communications from us regarding our services and resources, then you are able to notify us when entering your details.

We will not send you emails, text messages or call you on the telephone without first receiving your consent. As a digital agency, we do not tend to send marketing information via the post, but if you have indicated that you do not wish to be contacted via post, we will ensure this never happens. You can change your marketing preferences at any time by contacting us via email: letschat@sherpamarketing.co.uk or telephone on 01234 964000.

accessing and updating your information

If you believe any of the information we hold is inaccurate or out of date, you can either:

You have the right to request details on the information we hold about you. There may be an administration fee related to this transaction.

security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as financial details) is encrypted and protected. with the When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. Any information that we obtain when someone subscribes to our blog or fills out a form on our website helps us to build a better profile of who we are talking to and it helps to improve your buyer experience too. The more we understand about you, the more relevant the content we send or direct you to will be.

use of 'cookies'

Sherpamarketing,co.uk uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the ‘help section’ of your browser or visiting the About Cookies website which offers guidance for all modern browsers and information on how to manage and delete cookies. It’s important to remember that by deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website's features.

links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or under

If you are aged 16 or under‚ it is imperative that you get your parent/guardian's permission before you provide us with personal information.

transferring your information outside of Europe

As part of our services, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

review of this policy

We keep this policy under regular review. This Policy was last updated in January 2018.